Updated on 28th January 2026
At Loomfolks, transparency and trust are core to how we work with our customers, weavers, artisans, designers, and partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us.
If you have any questions or need further clarification, we are always happy to connect and assist.
All product content, descriptions, and related images are uploaded, managed, and owned by the respective weavers and artisans, in accordance with the Loomfolks Private Limited Agreement.
Loomfolks Private Limited – Online Security & Privacy
Loomfolks Private Limited (“Loomfolks”, “we”, “us”, or “our”) acts as the data controller for the personal information collected through our website and digital platforms.
This Privacy Policy explains how we collect, process, store, and protect personal information that you provide to us or that we collect from you or third-party sources.
Please read this policy carefully to understand our practices.
1. How and When We Collect Personal Information
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- We may collect and process personal information when you:
- Visit or browse our website
- Register on our site, submit reviews, comments, or forms
- Subscribe to newsletters or promotional communications
- Purchase products from our website
- Attend events organized by Loomfolks
- Contact our customer support or request information
- Participate in surveys or market research
- Communicate with us via social media platforms or third-party applications
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We may also collect information from third-party sources, including service providers, subcontractors, analytics tools, and other Loomfolks-operated digital properties.
2. Personal Information We Collect
Information You Provide
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- Name, address, email address, phone number
- Login credentials and authentication details
- Demographic information
- Order, payment, and transaction details
- Marketing and communication preferences
- Survey responses and feedback
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Additional Information
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- Purchase history and order records
- Customer service interactions and correspondence
- Event participation details
- Satisfaction metrics
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Cookies & Automatic Data Collection
When you visit our website, we may automatically collect information using cookies and similar technologies, including:
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- IP address, device type, and operating system
- Browser type and version
- Page visits, navigation paths, and interaction data
- Website usage analytics (e.g., session recordings, heatmaps)
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You may manage cookie preferences through your browser settings.
3. Purposes for Processing Personal Information
We process personal information to:
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- Fulfil orders and deliver services
- Provide customer support
- Manage accounts and authentication
- Improve website performance and user experience
- Send service updates and marketing communications (with consent)
- Conduct analytics, research, and reporting
- Ensure platform security and fraud prevention
- Comply with legal and regulatory requirements
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4. Legal Basis for Processing
We process personal data based on one or more of the following:
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- Consent – for marketing and optional communications
- Contractual necessity – to process orders and deliver services
- Legitimate interests – to improve operations and customer experience
- Legal obligation – to comply with applicable laws
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You may withdraw consent at any time.
5. WhatsApp Marketing & Communication Policy
Loomfolks uses WhatsApp Business as an official communication channel for customer support, transactional updates, and opt-in marketing communications.
Opt-In & Consent
- WhatsApp messages are sent only to users who have explicitly opted in.
- Consent may be collected through:
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- Website forms
- Checkout opt-in
- Customer-initiated WhatsApp conversations
- Digitally recorded offline consent
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- We do not send unsolicited or spam messages.
Types of WhatsApp Messages
Based on consent, we may send:
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- Transactional messages (order confirmations, delivery updates)
- Service messages (support responses, issue resolution)
- Marketing messages (new collections, offers, announcements)
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All marketing messages follow WhatsApp-approved templates and applicable regulations.
Opt-Out & User Control
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- You may opt out at any time by replying STOP, using the unsubscribe option, or contacting us directly.
- Once opted out, marketing messages will cease. Essential transactional messages may still be sent where required.
Data Protection
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- Phone numbers collected for WhatsApp communication are used only for Loomfolks-related communication.
- We do not sell or share WhatsApp contact data with third parties for marketing.
- Messaging is managed securely and in compliance with WhatsApp, Meta, and applicable data protection laws.
Third-Party Providers
We may use authorized WhatsApp Business API service providers. These providers act as data processors and are contractually bound to maintain confidentiality and security.
6. Storage and Transfer of Information
All personal information collected by Loomfolks is stored and processed within India. In the event that any data needs to be accessed or processed outside India for operational or technical reasons, appropriate safeguards and security measures will be implemented to ensure the protection of your data in accordance with applicable laws.
7. Data Retention
We retain personal data only for as long as necessary for business, legal, or regulatory purposes. When no longer required, data is securely deleted or anonymized.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.
9. Security & Password Protection
We implement reasonable security measures to protect personal data. However, no internet transmission is entirely secure. Users are responsible for keeping their login credentials confidential.
10. Disclosure of Information
We may share personal data with:
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- Group companies and affiliates
- Service providers and technology partners
- Legal or regulatory authorities when required
- We do not sell personal data to third parties.
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11. Your Rights
You may have the right to:
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- Access your personal data
- Correct or update information
- Request deletion or restriction
- Withdraw consent
- Receive a copy of your data
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Requests can be made using the contact details below.
12. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
13. Changes to This Privacy Policy
This policy may be updated periodically. The latest version will always be available on our website.
Contact Us
For questions or concerns regarding this Privacy Policy or WhatsApp communications:
Email: naresh@loomfolks.com
Registered Office:
Ground Floor, A-Wing, Shop No 6
Sai Anand APT, Sananta,
Pokharan Road No 1
Thane, Maharashtra, 400604