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Returns & Exchanges

Return / Replacement Policy

For Sarees
There is no match to either the quality or the beauty of a handloom saree. Before you exchange a product, kindly consider how these products are made.  All our sarees are handcrafted by weavers from rural parts of our country. A weaver, sitting in a remote village, takes 3 to 10 days to weave a saree. Depending on the complexity, he moves his hands and legs 20,000 – 50,000 times. Therefore, please do not consider an irregular weave or a stitch as a defect. Characteristic of a handloom fabric is to contain natural irregularities. This gives them a natural beauty and are hallmarks of handloom products.

Embroidery Linen & Embroidery Tissue Linen Sarees, Digital Print Linen Sarees & Tussar Silk (All Varieties) are made to order sarees and hence are not eligible for Exchange Or Return.

Replacement Policy For Sarees:

  1. If any damage or wrong item reaches we accept return of item and a one time replacement is provided.
  2. Intimation for returning the saree should be provided within 24 hours from the date of delivery.
  3. Products returned should be in original condition, unwashed, unused, unaltered and should have original tags/labels in place and folds intact and returned along with the invoice. No exchange is allowed for items which when received, do not have proper folding, missing invoice and damaged or not in saleable condition.
  4. Since our products are majorly handloom we do not commit any return / exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp streaks, tight or slack pick, tails out, etc.
  5. The following products shall not be eligible for exchange :- 
    1. Weaving irregularities are hallmark of handloom products, and are not eligible for exchange
    2. Minor color discrepancies between website display and product received
    3. Any product that has been damaged or worn by you, will not be exchanged


For Buy 1 Get 1 Category Products
Products listed under this category is only Eligible for One Time Exchange Within the same category.
Intimation for it should be provided within 24 hours from the date of delivery to Customer Support On Whatsapp.
Refer to Process To Exchange Policy mentioned Below

For Dress Materials
Returns & Exchange of Dress Materials is Unavailable. 

For Fabrics by Meter
Returns & Exchange of Fabrics by Meter is Unavailable. 

For Dupattas
Returns & Exchange of Dupattas is Unavailable.

For Jewelry

Jewelry is not eligible for Return or Exchange. We request customers to pay close attention to the videos / pics provided in the Product detail section. For more clarity and queries about the product our customer support are always there to help.

International / Overseas Orders (If Shipping Address Is International)

If the respective Order’s Shipping address is an International Address then Both Return and Exchange Facility is Not Available.

Return Policy :

If order placed is prepaid for the item which no longer exists in stock or weaver / artisan is unable to create it, refund is provided to customers bank account. Our Customer Service Agent will get in touch with you on the same.

Order Cancellations :

Intimation for Order cancellation has to be done within 2 hours from Order Placement. Please send email for Cancellation of Order by replying back to your Order Invoice Email or email to contact@loomfolks.com.  Our Support team can also be contacted on whatsapp. Please note that a cancellation fee/transaction charges of 3.5% of the Total Order Value will be deducted before the refund. 

Process to Exchange

Please pack the saree in the same courier cover received and Kindly make sure that the Saree is in the same original condition as it was received with Folds and Tags intact, since it will be checked for these parameters before approving for One Time Exchange . 🙏

Please inform the customer service on our support whatsapp for Exchange Request Within 24hours from time Time of delivery. Pickup will be scheduled and communicated to you by our customer service dept **🙏

Once Your Returned for Exchange Parcel is Approved, you will be receiving an email with the One Time Redeemable Exchange Coupon Code using which you can pick any Saree of equivalent value of your choice against the returned Saree.🙏

How to apply the Redeemable code?

This Redeemable Code can be used as a Coupon to Redeem the equivalent value of the Product purchased by you🙏

**We will schedule a single pickup for your exchange, and we kindly request that you ensure the correct product, as per the instructions mentioned above, is handed over during the pickup. Please note that in the event a wrong product is sent to us, any associated shipping costs for the return to you will need to be borne by the customer.