Return / Replacement Policy

At Loomfolks, every product is made with care by skilled artisans and weavers. Most of our sarees are handloom and handcrafted, which means natural variations are part of their beauty. Please read the policy carefully before making a purchase.

For Sarees

Handloom Characteristics

A handloom saree is art. A weaver may take 3–10 days to weave a saree, moving hands and legs 20,000–50,000 times. Natural irregularities such as weaving variations, minor threads, or uneven stitches are not defects but a mark of authenticity and craftsmanship.

Not Eligible for Return / Exchange

• Made-to-order sarees: Embroidery Linen, Embroidery Tissue Linen, Digital Print Linen, and all varieties of Tussar Silk.
• Altered or customized sarees: sarees finished with pico/fall, blouse stitching, tassels, or any form of customization.
• Handloom characteristics: weaving irregularities such as weft direction faults, loose weft, warp streaks, slack pick, tails out, etc.
• Color variation: minor differences between website display and the actual product.
• Used or damaged products: any saree that has been washed, worn, altered, or returned without invoice/tags.

Replacement Policy for Sarees

We accept returns only if the product received is damaged or a wrong item has been delivered.

• Notify us within 24 hours of delivery via our WhatsApp support.
• Return the product in its original condition: unwashed, unused, unaltered, properly folded, with original tags and invoice.
• Returns failing these checks will not be eligible for replacement.
• Approved returns are eligible for a one-time replacement only.

Undelivered Orders / RTO Policy

• If a shipment cannot be delivered due to incorrect address, customer unavailability, or non-response, it will be returned to us (RTO).
• Customers may request reshipping; reshipping charges must be paid in advance.
• RTO parcels will be held for a maximum of 15 days. If no response or reshipping payment is received within this period, the order will be treated as abandoned and closed, with no refund or liability from our side.

For “Buy 1 Get 1” Category Products

• Eligible for one-time exchange within the same category only.
• Raise the exchange request within 24 hours of delivery via WhatsApp support.
• Refer to the “Process to Exchange” section below.

For Dress Materials

No return or exchange is available.

For Fabrics by Meter

No return or exchange is available.

For Dupattas

No return or exchange is available.

For Jewelry

• No return or exchange is available.
• Please review the photos and videos in the product details. Our support team is happy to help with any queries before purchase.

For International / Overseas Orders

No return or exchange is available for international shipments.

Refunds

If a prepaid item is later found unavailable (out of stock or artisan unable to produce), a refund will be processed to the customer’s bank account. Our support team will inform you directly in such cases.

Order Cancellations

• Cancellation requests must be made within 2 hours of placing the order.
• Email contact@loomfolks.com or reply to your order confirmation email. WhatsApp support is also available.
• A 3.5% cancellation/transaction charge will be deducted before processing the refund.

Process to Exchange

1. Pack the saree in the same courier cover it was received in. Ensure it is in original condition with folds and tags intact.
2. Raise an exchange request on our WhatsApp support within 24 hours of delivery.
3. Our team will schedule pickup and inform you.
4. Once your parcel is received and approved, you will receive a one-time redeemable coupon code for the equivalent value to select another saree of your choice.

Important:

• Only one pickup will be scheduled per exchange. Please ensure the correct product is handed over.
• If a wrong product is sent, any return shipping cost will be borne by the customer.

🙏 We request our customers to understand that handloom products are unique and made with immense effort. Our policies are designed to be fair while also protecting the work of our weavers and artisans.